Shipping Policy

At Sui Dhaaga by Sana, we are committed to delivering your order in the fastest and safest way possible. Please review our shipping policy below for all the details on shipping timelines, costs, and more.

Processing Time - During Sale Periods: Orders are processed within 3-4 business days (excluding weekends and holidays).
On Normal Days: Orders are processed within 2-3 business days (excluding weekends and holidays).
You will receive a notification once your order has shipped.

Shipping & Delivery Time - During Sale Periods: Standard shipping typically takes 8-10 business days.
On Normal Days: Standard shipping typically takes 7-8 business days.
Order Tracking

Once your order is shipped, a tracking number will be sent to you via email, allowing you to track your package’s progress.

Delays and Issues -

While we strive to ensure timely delivery, there may be delays due to unforeseen circumstances such as weather or carrier issues.
For any shipping concerns or delays, please contact us at suidhaagabysana@gmail.com.

Shipping Changes -

            Free shipping within Navi Mumbai

           ₹100 across Maharashtra (except Navi Mumbai)

If you need to make changes to your shipping address after placing an order, contact us immediately at suidhaagabysana@gmail.com. We can only update addresses before the order is shipped.

Damaged or Lost Packages -

If your order arrives damaged or is lost in transit, please reach out to our support team within 48 hours at suidhaagabysana@gmail.com with your order details and any relevant photos.

Cancellation Policy -

Orders once shipped cannot be cancelled!
Orders Can only be cancelled if informed within 3 hours of the order Placement!

Order Fulfillment & Address/Phone Number Changes Policy - 

Once an order has been fulfilled or shipped, any request to change the delivery address or contact phone number will require the customer to bear any additional shipping or redirection charges incurred.

Please ensure all details are accurate before placing your order. If you need to make changes, we recommend contacting us before the order is fulfilled to avoid additional costs or delays.